Mom and Baby - Technology Behind LENA Home.


LENA Home provides the world’s first and only language collection and analysis tool for parents.  Use it for as long as you want, with multiple children.  Price - $699

Each LENA Home kit includes the following components:

  • LENA Home software. Language environment analysis software developed over three years of acoustic modeling and algorithm development, the LENA Home system is the only speech analysis software in the world capable of distinguishing child vocalizations, conversational turns, and adult words from cries, laughs, coughs, TV and radio and other noises.
  • LENA Digital Language Processor (DLP). Composed of technology similar to that used in premium hearing aids, the DLP features an ultra low power microprocessor, advanced audio compression and storage technology, and specialized audio components.
  • Two LENA Clothing outfits. Available in fun and fashionable styles and colors and designed with your child’s comfort in mind, LENA Clothing features a uniquely designed chest-level pocket that holds the DLP while ensuring optimal acoustic quality.
  • Talking Tips videos and additional parent resources

How to Purchase LENA Home

The LENA Foundation is focused on providing the most researched and scientifically based product to parents at an affordable price of $699. You may purchase LENA Home by calling 1.866.503.9918. Once your order has been processed, we will FedEx you a kit that includes everything you need to get started: LENA Home software, the DLP, two items of LENA Clothing, two USB cables, a wall charger, and a toy elephant. (The entire line of LENA Clothing and additional LENA products are available in the LENA Shop.) We will send you your FedEx tracking number in your order confirmation email; you may also call 1.866.503.9918 to track your order or if you have any questions regarding your kit upon reception.



Guarantee

If for any reason you are not satisfied with LENA Home, you many return it within 30 days of the original purchase date for a full refund. If you’d like to return the system, please call 1.866.503.9918 and one of our customer service representatives will provide you with a return merchandise authorization (RMA) number.

Please be aware that there are a few restrictions to our return policy:

  • You may not return individual LENA products if you acquired them as part of the LENA Home kit.
  • You may exchange or return LENA Clothing for up to 30 days from the original purchase date, but there will be a $5 shipping cost assessed. If you exchange an item of LENA Clothing for a higher priced item, you will also be assessed the difference in the clothing costs.

Warranty

For the DLP, we provide a one-year warranty against manufacturer’s defects. If your DLP needs to be repaired or replaced, please call 1.866.503.9918 to receive a return merchandise authorization (RMA) number and directions on returning the DLP.

Please be aware that there are a few restrictions to our DLP warranty:

  • DLP must have been used as intended and not tampered with
  • Coverage only applies to original owner
  • We reserve the right to replace the DLP or DLP component with refurbished parts

Minimum System Requirements

30-Day Money-Back Guarantee

LENA Digital Language Processor Limited Warranty

Free Software Updates

Clothing Return Policy


Minimum System Requirements

  • Operating System: Windows XP SP2, Windows Vista, or Windows 7
  • Memory: 512 MB or minimum requirement for operating system
  • Screen Resolution: 1024 x 768
  • Hard Disk Space: 10 GB of free space
  • Video Card: High-Color 32-bit

We recommend a newer model PC or laptop (less than two years old). You can improve your audio file processing and performance with a faster processor and additional memory.

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30-Day Money-Back Guarantee

The LENA System is backed by a 30-day money-back guarantee. If for any reason you are not completely satisfied with your LENA System, you may return it within 30 days from the original purchase date for a full refund, no questions asked.

Call Customer Service at 1.877.545.5362 to receive:

  • Return Merchandise Authorization (RMA) number
  • Returns will not be accepted without an RMA number
  • Instructions for returning your LENA System

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LENA Digital Language Processor Limited Warranty

The LENA Digital Language Processor (including the battery) is warranted against manufacturer defects for one year from the original purchase date. Assuming the Digital Language Processor has been used as intended and has not been tampered with, we will repair or replace it free of charge.

  • Call Customer Service at 1.877.545.5362 to receive:
    • Return Merchandise Authorization (RMA) number
      • Returns will not be accepted without an RMA number
    • Instructions for returning your LENA System
      • Defective Digital Language Processor must be returned for warranty to be valid
  • Warranty applies only to the original owner
  • LENA Foundation reserves the right to replace the Digital Language Processor or other components with refurbished parts at its discretion

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Free Software Updates

LENA System purchasers will receive free software updates (for the software version purchased) for three years from the original purchase date.

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Clothing Return Policy

LENA Clothing included free with purchase of the LENA System or an additional LENA Digital Language Processor:

  • May be returned for exchange ONLY
  • Clothing may be exchanged for up to 30 days from original purchase date of your LENA System

LENA Clothing purchased individually:

  • May be returned OR exchanged for any reason for up to 30 days from original purchase date
  • You will receive a full refund less a $5.00 shipping fee for all clothing returned within 30 days
  • You will be charged the difference in price for any clothing exchanged for a higher priced garment
  • All clothing will be shipped with a return-shipping label for customer convenience

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Company Information

Copyright © 2014 LENA Research Foundation